order process

 

Did we leave something out?  Silly us.   If you have any other questions, please feel free to contact us any time, day or night.   In fact, it doesn't even have to be a question.   If you have something you want to get off your chest let us know.   After all, we're here for you.

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order/proof process

Before submitting your order we encourage you to order a sample or two to make sure that each element of the stationery is just as you expected.   Up to $15 of the sample costs will be applied to your order.  

Once you’ve fallen for a design, place your order on our website or phone.   Payments made by check will need to be cleared before we begin your proof.   For more information read “payment options”.  

We will e-mail you a link to view your proof within 3 business days.   One round of changes are included in the cost of your order.   Additional changes will be subject to a $15 fee.   After proof approval, we will begin the printing process.  

It is crucial that before you approve the proof, you are 100% sure that there are no mistakes.   Double, triple, quadruple check the spellings, the date, the time, and the place.   Have several very attentive, thorough, and trustworthy people double, triple, and quadruple check as well.   Once you’ve approved the proof, Ephemera Design is not responsible for any errors.   Because our products are uniquely designed for you, we cannot offer a refund once printing has begun.   We want your invitations to be perfect!   Please double check!

You will receive your order within 4 weeks of proof approval.

custom orders

So, you have an independent streak? Let’s have a meeting of the minds to put your vision to paper.   Whether tweaking the color on an existing invitation to coordinate perfectly with your bridesmaid dress or starting from scratch in order to capture the theme of your baby shower, we will happily work with you to design something just right for your event.   Call or e-mail us with your ideas!

We will e-mail you a custom price quote along with a link to view your proof.

rush orders

Some stationery sets cannot be rushed!   Those that can are subject to an additional rush fee of 25% of the order cost.   Please give us a call to discuss your timeline.

turn around time

You will receive your order 4 weeks after you place your order.

payment options

Ephemera Design accepts all major credit cards, money orders, and personal checks.   Please allow 5 to 10 business days for authorization of checks.   Send check payment to:

Ephemera Design
333 E Grand Ave
#102
Des Moines, IA 50309

shipping

All orders will be shipped UPS Ground.   Shipping charge will be applied to the total cost of the order and will be charged prior to shipping.